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Samsung Care Plus adds unlimited battery repair – for a price


Dear X

We are writing to inform you of upcoming changes to the protection program for your Samsung device. Samsung records indicate that you are currently enrolled in Samsung Care+ with theft and loss or Samsung Care+. In May 2024, Samsung will include unlimited battery repair for eligible devices*, which have less than 79% charge capacity, as indicated by a diagnostic test, as a new feature of Samsung device protection products Care+ with theft and loss and Samsung Care+. Customers will be eligible for unlimited battery repairs without additional damage to the covered device. This repair option will be available via walk-in repair or by mail.

Additionally, starting with your May billing cycle, the monthly cost of Samsung Care+ with Theft & Loss and Samsung Care+ will increase by $2.

These changes will only affect the service contract portion of your Samsung Care+ Theft and Loss or Samsung Care+ product. No action is required on your part, however, you may cancel your coverage at any time without penalty by calling 866-371-9501. Payment of the monthly fee during your first billing cycle on or after May 1, 2024 will serve as confirmation that you accept these changes and wish to continue.

Samsung strives to continually improve its Care+ products with valuable benefits to help you better protect your Galaxy life, allowing you to use your device with confidence. Be on the lookout for future improvements.

If you have any questions regarding these changes, please refer to the revised terms and conditions or contact Samsung Care+ directly at 1-866-371-9501.

Kind regards, Samsung Care+ team


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